Insurance

CFP participates with many private, government, and marketplace insurances, however an increasing number of insurances are creating location-based networks within their group. These restricted plans often come at a smaller cost to the patient but require providers to be invited into their network. Please reach out to your insurer directly to confirm CFP participation with your specific insurance plan.  You are expected to bring your insurance information with you to every visit. As a courtesy, we file your insurance claims for you, but you will be financially responsible for all non-covered services. There is certain information needed to be able to file a claim. If you are unable or unwilling to disclose this information, then you will be considered a self-pay patient and payment for services will be expected at the time the services are rendered. Please come to the office prepared to remit all insurance co-payments and/or deductibles.

Mission/HCA Employees:  As of 01/01/2023, we are excluded from the Aetna and Medcost plans that are offered to employees of Mission Hospital. 

BE AWARE:  We've found out that some of the insurance plans offered on the Healthcare Marketplace have location-based networks, meaning they may only cover emergency care in Western North Carolina.  Some of the insurances that are listed below may be impacted, so if you have chosen a plan from the insurance marketplace, please contact your insurance carrier to confirm in-network coverage at Community Family Practice.  Claims that are denied by insurance are billed to the patient

Billing Updates: Using text messages with direct access to the billing representatives, our billing team (aka: SVAST) is working to make paying your bill easier than ever!  Communication with our billing team is as easy as responding to the text or clicking on their phone number to speak with a representative over the phone.  You may also pay your bill via your patient portal (link below).  We're introducing a new Online Payment option for our patients! In an effort to cut down on waste, the new payment system will send out email/text statement notifications, if no response within 14 days, traditional paper statements will be mailed. The paper statements that you receive and the portal that you are linked to for payments will look different than what you're used to.